Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety, and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
Black Widow Shoe & Apparel Exchange Policy
We want you to love your Black Widow pieces. While we carefully curate our collection to ensure quality, we understand sometimes things don't work out exactly as planned. Here's what you need to know about our exchange policy:
Return Window
- Items must be returned within 10 days of receipt
- Returns received after this period cannot be accepted for any reason
Exchange Terms
- Approved returns are eligible for store credit only
- We do not offer cash refunds
- Original shipping charges are non-refundable
- Customer is responsible for return shipping costs if wrong size/item was ordered
Condition Requirements
- Unworn and unwashed
- In original packaging
- Include all original contents and tags
Processing Timeline
- Store credit will be issued within 7 business days of receiving your return
Final Sale Items
The following items are FINAL SALE and cannot be returned or exchanged:
- Sale items
- Handbags
- Accessories
*Any attempted returns of final sale items will not be processed and may incur a re-shipping fee.
Questions? Contact our customer service team for assistance.
Note: Black Widow Lingerie reserves the right to deny any return that doesn't meet these requirements. By making a purchase, you agree to these terms.